Job description
Required (at least one of)
- Demonstrate the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high- volume environment. You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.
- Communication and senior stakeholder engagement skills, underpinned by an ability to communicate technical concepts to non-technical, senior business users with ease.
- Proficiency with Microsoft Power BI , Fabric BI (Desktop application and the Service, and Gateway), or any other similar BI tool such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy or Microsoft Excel would be beneficial.
- Good understanding of SQL Server Analysis Services concepts, MDX, DAX and SQL Server Reporting Services
- Underlying awareness of SQL Server, or any other Database Management system like Oracle or SAP
- Basic network troubleshooting skills.
- Team-wide shift rotations to cover business needs, including “on-call” responsibilities and weekend work.
- Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.
Additional or Preferred Qualifications (PQs)
- Support experience delivering IT Application support or services.
- Some understanding or awareness of Office 365/ Windows Administration, SharePoint, Dynamics CRM, or the .NET Framework would be helpful.
- Excel skills with Power Query and Data Modelling would be beneficial.
- Experience gained or conceptual knowledge of Microsoft Azure/ AWS Cloud architecture or any Cloud SaaS experience.
- Understanding of DNS (Domain Name System) principles and protocols.
- A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET, POST, PUT, DELETE, etc.)
