Location: PAN India Hybrid/Remote
Requirements: Hiring For Two Skills
- Skills Required for CE Customization:
Explore the core capabilities of customer engagement apps in Dynamics 365
Describe Dynamics 365 Customer Insights
- Configure Dynamics 365 Customer Insights – Journeys
- Manage segments and preferences
- Manage leads, contacts, and accounts
- Manage marketing channels
- Manage journeys
- Manage events and webinars
- Administer Customer Insights – Data
- Orchestrate marketing experiences.
- Personalize marketing messaging.
- Deliver marketing insights.
Describe Dynamics 365 Customer Service
- Manage cases and Knowledge Management
- Manage entitlements and SLAs
- Manage scheduling
- Manage multi-session experiences for Customer Service
- Manage analytics and insights
- Manage Microsoft Power Platform
- Manage Connected Customer Service
- Manage routing
Describe Dynamics 365 Field Service
- Configure field service applications
- Manage work orders
- Schedule and dispatch work orders
- Manage the Field Service mobile app
- Manage inventory and purchasing by using the built-in inventory management system
- Manage Connected Field Service and customer assets
- Implement Microsoft Power Platform
Describe Dynamics 365 Sales
- Configure Dynamics 365 Sales
- Manage core sales features
- Understanding with and convert leads.
- Configure additional tools and services
Customization :
- SystemCustomizations – Custom forms, views, Ribbon, Clients-Side scripting
- Solution, Pipeline
- Channel Integration Framework, PCF
- Development – Plugin, SDK/API, Custom Workflow
- Code Integration- Azure Data factory, Azure Integration with Dataverse
- Dataverse connector, Virtual Entities
2) Skills Required For CE Application:
Explore the core capabilities of customer engagement apps in Dynamics 365
Describe Dynamics 365 Customer Insights
- Configure Dynamics 365 Customer Insights – Journeys
- Manage segments and preferences
- Manage leads, contacts, and accounts
- Manage marketing channels
- Manage journeys
- Manage events and webinars
- Administer Customer Insights – Data
- Orchestrate marketing experiences.
- Personalize marketing messaging.
- Deliver marketing insights.
Describe Dynamics 365 Customer Service
- Manage cases and Knowledge Management
- Manage entitlements and SLAs
- Manage scheduling
- Manage multi-session experiences for Customer Service
- Manage analytics and insights
- Manage Microsoft Power Platform
- Manage Connected Customer Service
- Manage routing
Describe Dynamics 365 Field Service
- Configure field service applications
- Manage work orders
- Schedule and dispatch work orders
- Manage the Field Service mobile app
- Manage inventory and purchasing by using the built-in inventory management system
- Manage Connected Field Service and customer assets
- Implement Microsoft Power Platform
Describe Dynamics 365 Sales
- Configure Dynamics 365 Sales
- Manage core sales features
- Understanding with and convert leads.
- Configure additional tools and services
